fibotalk live chat – wordpress plugin

Once the plugin is installed, you can change the design of the messenger from the admin screen on fibotalk application, you would not need to reinstall the messenger at any point..   BOT You can choose to respond to your customers with bot and select the data that the bot needs to collect like phone number or email of the customer.   The fields of the form are customisable for the information like phone, email, name of the customer along with the message.   With Fibotalk you can have the Live agents or the Bots to engage the customers on the website and social platforms.   All customer details like * previous chats * responses from agents * Contact details * current page and browsing history * Deals Opportunities from CRM * Notes are available on the fingertip of the agents. * Mobile app for agents.   Fibotalk connects with multiple platforms for chat, but also integrates with CRMs like Salesforce, Hubspot, Pipedrive etc so that the leads that are generated using fibotalk gets into the sales funnel..   Once the contact is added to CRM all the associated details of the contact become visible on the chat interface..   Customer Behavior Analytics * Integrate with your application developed in WordPress to get logged user details while chatting * Understand how the customer is using the product and get details like * login frequency * pages visited * session durations.   Now understand the usage of the WordPress application like * What features are used more often user as well as holistically. * User experience while using the features * API or query fails * Long load times * Inaction.   The incoming messages and visitors on the website are categorised as * visitors * people waiting for agent to reply * people chatting live with current agent.   Read more