google maps now lets users send messages to businesses

Google has rolled out its business messaging capabilities to Google Maps..   Messaging was first rolled out to Google My Business last year, which lets users initiate text conversations with businesses through their GMB profiles..   Users now have the option to send messages through Google Maps app instead if they prefer..   Messages will appear in the menu of Google Maps app and can be initiated by tapping 'Message on business profiles.  .   This change will also open up GMB messaging feature to more countries.   Initially, it was rolled out to select countries..   For businesses, this could potentially in more messages being received, which is important to be aware of..   Businesses who engage in messaging with customers will be able to see stats over time, such number of conversations, and the number of total messages..   such as manager, they must be designated as manager of GMB listing order to send messages..   Get our daily newsletter from SEJ's Founder Loren Baker about the latest news in the industry...   Read more