Discovery, Customer Support, Research Compare, Buy Now, Solve Problem ). It also applies advanced parts-of-speech and semantic slot filling techniques to identify the main elements of your customer queries, allowing to group common queries into clusters and analyze their intent and in the customer journey .. Moreover, it detects the emotional content for each interaction enabling you to analyze your connection with your customer and plots the major journey points that your customer take across your site.. Use these top of the funnel behavioral insights to analyze trends for demand planning, inventory optimization, brand sentiment and optimization. These insights will help you improve your product and content set which in better search results and improvements to your customer's journey impacting loyalty, attrition and sales.. Supports language understanding concepts including * Intent detection * Tone & Sentiment analysis * Emotion detection and breakdown * Keyword extraction * Journey path analysis * Breakdown of your traffic along the metrics above * Time Series analysis along the metrics above.. Search for KONTXT in WordPress Plugin Directory included within your WordPress or Upload kontxtInsights zip to your Plugins. Use this metric to track your brand sentiment over time and to make decisions on how to best address your customers concerns... KONTXT uses data from your WordPress and installed supported plugins. Interested in development.., check out SVN repository, or subscribe to the development log by RSS...
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